FAQs

Below you can find a number of our most frequently asked questions and answers pertaining to the catering needs associated with your event(s). Should what you're seeking not be represented here, feel free to reach out to the Duke Catering Team catering@duke.edu

Catering Frequently Asked Questions

Is there a cancellation clause?

Each caterer has a different cancellation clause in their contract. Please refer to your contract with your caterer for details.

I reached out to the caterer and I haven’t heard back in 48 business hours?

Please contact Catering@Duke for assistance at (919) 660-3950 or catering@duke.edu

I need to book a caterer in less than 48 hours. What do I do?

Please call the caterer or email them directly. If you are unsure which caterer to contact and would like assistance, please contact Catering@Duke for assistance at (919) 660-3950 or catering@duke.edu

My event has been canceled due to the University’s Inclement weather policy. What about my caterer?

Please contact your caterer by email or phone as soon as you are aware of the inclement weather cancellation. In most cases your caterer is aware as their on-campus location has been impacted. They will work with you to reschedule or cancel due to this act of nature that is out of your control.

What forms of payments can caterers accept?

All on campus caterers accept the following forms of payment:

Interdepartmental Request & Invoice Form (IRI)

Checks made out to Duke University

Duke Dining Gift Cards

U.S. Currency

Credit Cards accepted in person or over the phone (Visa, MasterCard, Discover, American Express)

Food truck request for events

Food trucks for any event need to follow the Food Truck Event Policy for any requests.

Duke student groups catering policies

If you have any questions about how to use catering as a Duke student group please find the Catering section of Student Organization Policies.